Shipping Policy

Last Updated: July 2026

Thank you for being part of Emtru’s “Be the First to Taste” program. We’re excited to share our first granola launch with our earliest supporters and give you the opportunity to experience Emtru before everyone else.

Be the First to Taste Program & Pre-Orders

Orders placed through our “Be the First to Taste” program are considered pre-orders. By placing an order, you acknowledge that Emtru products are not yet available for immediate shipment and that your order will be fulfilled once our first production run is complete.

We anticipate beginning fulfillment in late summer 2026. While we are working toward this timeline, launch and fulfillment dates may change due to production, supply chain, quality assurance, or other factors outside of our control.

If there are significant updates that impact your order, we will notify you using the email address provided at checkout.

Shipping Confirmation

Once your order has been fulfilled and is on its way, you will receive a shipping confirmation email with your tracking information.

Tracking information will only become available after your order has been processed, fulfilled, and handed over to the shipping carrier.

Shipping Locations

We currently ship to the 48 contiguous United States only. At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping Rates

Shipping fees are calculated at checkout based on your order and shipping destination.

Shipping Information

Please ensure that your shipping address and contact information are accurate at checkout. If you need to update your shipping information, please contact us at support@emtrufoods.com as soon as possible.

We cannot guarantee changes can be made once an order has entered the fulfillment process.

Delayed, Lost, or Damaged Shipments

Once your order has been shipped, delivery is handled by the shipping carrier. Emtru is not responsible for delays caused by shipping carriers, weather conditions, incorrect shipping information, or circumstances outside of our reasonable control.

If your order arrives damaged or there is an issue with your shipment, please contact us at support@emtrufoods.com within 7 days of delivery. Include your order number and photos of the product and packaging so we can review the issue and determine the appropriate resolution.

Questions?

If you have any questions about your “Be the First to Taste” order or shipping, please contact us at support@emtrufoods.com. We’re excited to have you be among the first to experience Emtru.